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Description

  1. Enterprise Workstations
    • Provide first-level hardware and software support for client systems, including, but not limited to: 
    • Hardware/software configuration recommendations. 
    • Setup and installation of new systems. 
    • Diagnose and repair hardware/software issues.
  2. Other Equipment 
    • Perform installation and maintenance for various equipment, such as: 
    • Audio/visual systems. 
    • Mobile devices. 
    • Printers, copiers, and other peripheral devices.
  3. User Support 
    • Assist users with day-to-day computer-related problems. 
    • Maintain excellent customer service relationships.
    • Properly document all work in an organized manner.

FSA: Non-Exempt

Before hiring, the final candidate(s) must successfully pass a pre-employment background investigation, including information obtained from social media and other internet sources. 

Qualifications

Required:

  • Strong knowledge of Windows operating systems and hardware troubleshooting.
  • Experience with peripheral equipment setup and maintenance. 
  • Ability to work independently and prioritize multiple tasks.
  • Strong communication skills, both verbal and written. 
  • Attention to detail and excellent problem-solving abilities.
  • Dedication to maintaining high standards of customer service.

Desired:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field. 
  • Familiarity with audio/visual systems and networking principles.
  • Minimum of 2 years of experience in a technical support or PC technician role.

Application Instructions

To Apply:  When you select Apply Now, you will be prompted to provide the following:

  1. Cover Letter.
  2. A current resume.
  3. Transcripts of all college work.  Unofficial transcripts will suffice for application.  Official transcripts must be submitted immediately upon employment. 
  4. Email and phone number of three professional references; reference letters may be requested later. 

Equal Employment Opportunity Statement

The University of West Alabama does not discriminate on the basis of race, religion, hearing status, personal appearance, color, sex, pregnancy, political affiliation, creed, ethnicity, national origin (including ancestry), citizenship status, physical or mental disability (including perceived disability), age, marital status, sexual orientation, gender identity, gender expression, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other protected category under applicable local, state, or federal law, including protections for those opposing discrimination or participating in any grievance process on campus, with the Equal Employment Opportunity Commission, or other human rights agencies.

AA/EO Employer.

Minority applications encouraged.